Effective Date: 10/06/2024
At Footpath LLC, we recognize the importance of protecting your personal information and are committed to ensuring your privacy. This Privacy Policy outlines how we collect, use, share, and protect your data when you use our Services, including our mobile applications and website. It applies to all users globally, encompassing individuals who engage with our platform for walking buddy services, whether they are users who create accounts, those utilizing guest access, or partners who provide support services.
We collect various types of information, such as personal details, location data, and usage statistics, to enhance your experience and improve our Services. Our practices are tailored to comply with applicable laws in the jurisdictions we operate. We are dedicated to transparency, informing you about your rights regarding your data, and ensuring you have control over your personal information.
For users in specific regions, including the European Economic Area, the United Kingdom, and Switzerland, additional protections and practices are in place in accordance with local data protection laws, such as the General Data Protection Regulation (GDPR).
Your privacy matters to us, and this policy is designed to provide clarity about our practices. If you have questions or concerns about how we handle your information, we encourage you to reach out to us directly.
Footpath LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines our practices regarding the collection, use, and sharing of your information when you use our services, including our website, mobile applications, and other related services (collectively, the “Services”). Please read this policy carefully to understand how we handle your personal information.
At Footpath LLC, we prioritize user privacy while collecting necessary data to enhance our services and user experiences. This section outlines the types of data we collect, how we utilize it, and the technologies involved in data processing.
Note: This app collects location data in the background to provide real-time tracking, even when the app is closed. For more details, please review our Privacy Policy.
A. The Data We Collect
1. Data Provided by Users:
When users create an account or interact with our services, they provide essential personal information, including their name, email address, phone number, and payment information. This data is crucial for facilitating user registration, processing transactions, and managing bookings.
2. Data Created During Use of Our Services:
As users engage with our services, we automatically collect data generated during their interactions. This includes details on usage patterns, features accessed, timestamps, and location data (such as GPS coordinates). This information helps us understand user behavior, optimize our platform, and enhance overall service quality.
3. Data from Other Sources:
We may also obtain information from third-party sources to enrich user profiles and improve service delivery. This can include data from social media accounts, public databases, and service partners. Integrating this data allows us to personalize user experiences further and verify identities where necessary.
B. How We Use Data
1. To Provide Our Services:
The primary purpose of data collection is to deliver and manage our services effectively. This includes enabling users to book walking buddies, process payments, and ensure a smooth user experience.
2. Safety, Fraud Protection, and Security:
We utilize collected data to maintain a secure environment for our users. This involves monitoring for fraudulent activities, verifying user identities, and implementing safety measures during interactions between users.
3. Customer Support:
User data enables us to provide efficient customer support. By understanding user histories and issues, we can offer timely assistance and address concerns more effectively.
4. Research and Development:
Data insights play a vital role in our research and development efforts. We analyze usage patterns and feedback to enhance our services, introduce new features, and make informed decisions about future developments.
5. Enabling Communications Between Users:
We facilitate communication between users through our platform, enabling coordination and interaction related to their walking experiences. This includes messaging features that enhance user engagement.
6. Marketing and Advertising:
With user consent, we use data for marketing and advertising purposes. This can involve sending promotional materials, advertisements for related services, and updates on new features tailored to user preferences.
7. Non-Marketing Communications:
We may use contact information to send important updates, service-related notices, or policy changes that do not fall under marketing communications. This ensures users are informed about significant developments concerning their accounts and our services.
8. Legal Proceedings and Requirements:
We may disclose user data when required by law or in connection with legal proceedings. This ensures compliance with applicable laws and regulations, protecting both our users and the integrity of our services.
C. Cookies and Third-Party Technologies
We utilize cookies and similar technologies to collect and store information about user interactions with our website and services. Cookies enhance user experiences by remembering preferences and providing personalized content. Third-party technologies may also be employed to gather data on user behavior, which helps us optimize our services.
D. Data Sharing and Disclosure
1. With Other Users:
We may share certain information, such as user profiles and ratings, to facilitate interactions and ensure transparency within the Footpath community.
2. At Users’ Request or With Users’ Consent:
Data may be shared with third parties at the request of the user or with their explicit consent. This allows users to engage with other services or platforms as they see fit.
3. With Footpath Subsidiaries and Affiliates:
To improve our services and streamline operations, we may share data with our subsidiaries and affiliated entities. This sharing is governed by our privacy practices and ensures that user information remains secure.
4. With Footpath Service Providers and Business Partners:
We collaborate with third-party service providers to enhance our offerings. These partnerships may involve sharing data to facilitate payments, analytics, and customer support while ensuring that all parties adhere to stringent privacy standards.
5. For Legal Reasons or in the Event of a Dispute:
We may disclose user data in compliance with legal obligations, court orders, or regulatory requests. This includes sharing information necessary to resolve disputes or protect our rights and those of our users.
6. With Consent:
We may share data with third parties when users provide explicit consent for such actions. This ensures users have control over their information and how it is utilized.
E. Data Retention and Deletion
We retain user data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Users have the right to request the deletion of their data under applicable laws, and we will process such requests in accordance with legal requirements and our data retention policies.
At Footpath LLC, we are committed to providing our users with meaningful choices regarding their personal data and ensuring transparency in how we collect, use, and share that information. We recognize that data privacy is a fundamental concern for our users, and we strive to empower them with the necessary tools to manage their data effectively.
Privacy Settings
Users can conveniently set or update their privacy preferences through our Privacy Center, accessible within the app. This feature allows riders and order recipients to manage their location data collection, emergency data sharing, and notification settings. For instance, users can enable or disable the collection of location data directly through their device settings, ensuring they have control over their real-time location sharing with walking buddies.
Device Permissions
In accordance with the privacy policies of mobile device platforms such as iOS and Android, we respect the permission requirements regarding access to device data. Users have the power to review and manage the permissions granted to our app, ensuring that they control which information is accessible.
In-App Ratings Pages
To enhance accountability and user trust, we implement a rating system where riders and walking buddies can rate each other after each interaction. This mutual rating mechanism helps users make informed decisions and promotes a culture of respect and safety within our community. Users can view their average ratings and feedback in the app, contributing to a transparent user experience.
Marketing and Advertising Choices
Footpath LLC is dedicated to providing users with clear choices about how their data is utilized for marketing and advertising. Users can opt in or out of personalized marketing communications, decide whether to receive promotional emails or notifications, and manage their preferences for third-party data sharing. We believe in offering users control over the ads they encounter, enabling them to personalize their experience further.
User Data Requests
We facilitate various requests from users concerning their data. Whether it’s accessing their personal information, requesting copies, making updates, or even deleting their accounts, we aim to provide a straightforward process. Users can submit data requests through our Privacy Center or the dedicated Privacy Inquiry Form, ensuring that their inquiries are handled promptly and transparently.
Access and Portability
Depending on their location, users may have rights to access and port their data. We empower users to view their data through the app or website, and our “Explore Your Data” feature offers a comprehensive overview of account statistics. For users wishing to download their data, our “Download Your Data” feature provides a simple way to obtain key information related to their use of our services.
Changing or Updating Data
Users have the ability to edit their profile information, including name, phone number, email address, and payment methods, directly within the app. This transparency ensures that users can maintain accurate information in their accounts and can update details as needed.
Objections and Complaints
Users can object to certain data processing activities and request limitations on how their data is utilized. We are committed to responding to such requests in a manner that complies with applicable laws and regulations. Additionally, users have the right to file complaints with data protection authorities if they feel their data rights have been violated.
In summary, Footpath LLC prioritizes user choice and transparency, equipping users with the necessary tools and options to manage their personal data while fostering trust within our community. We are dedicated to maintaining a responsible approach to data privacy and continually improving our practices to enhance user satisfaction and security.
A. Data Controllers and Data Protection Officer
At Footpath LLC, we take our users’ privacy seriously and act as the primary data controller for all personal data processed in connection with our services globally. However, we may share data control responsibilities in specific contexts:
Users can exercise their rights concerning their personal data by contacting our Data Protection Officer through our dedicated webpage or by mail at Footpath B.V footpathgo.com/contact or 5100 N Marine Dr Apt 22k Chicago IL 60640.
B. Legal Framework for Data Transfers
Footpath LLC operates globally, and this may involve the processing of user data in jurisdictions, including the United States, where data protection laws may differ from those in users’ home countries. Our data processing includes:
To safeguard user data, we implement stringent global measures, including encryption during data transmission and at rest, comprehensive employee training on data privacy, and internal policies limiting data access and use.
When transferring data from the EEA, UK, and Switzerland, we rely on appropriate legal mechanisms, including contractual clauses and adherence to frameworks like the EU-U.S. Data Privacy Framework and its UK and Swiss extensions.
Users have the right to access their data under our certification, and we are committed to resolving any inquiries or complaints regarding data processing in accordance with relevant principles.
C. Updates to This Privacy Notice
We may update our privacy notice periodically. Users will be informed of significant changes through the app or other communication channels, such as email. We encourage users to review this notice regularly to stay informed about our privacy practices. Continued use of our services post-update indicates user consent to the revised notice, as permitted by law.
For specific data collection and usage practices in the EEA, UK, or Switzerland, please refer to the updated privacy notice.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, firewalls, and secure server environments. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.
Your Rights
You have certain rights regarding your personal information, including:
To exercise these rights, please contact us using the information provided below.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Services. Cookies are small data files stored on your device that help us remember your preferences and improve our Services. You can manage your cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our Services.
Changes to This Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you through email or by posting a notice on our website prior to the change becoming effective. We encourage you to review this Privacy Policy periodically to stay informed about our practices.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Footpath LLC
Email: support@footpath.com
Address: 5100 N Marine Dr Apt 22K, Chicago IL 60640
Thank you for trusting Footpath LLC with your personal information. We are committed to ensuring your privacy and security as you enjoy our walking buddy services.